INFO & FAQ

INFO & FAQ

Here you will find general information about the festival (opening times, general rules, arrival, etc.), as well as the FAQs about your personal account (ticket registration), online shop (buy cashless credit and products in advance and connect it with your ticket / your personal account) and cashless (cashless payment at the festival site). Simply click on the desired topic to get to the subpage:

 

GENERAL INFO

MY ACCOUNT

ONLINE SHOP

CASHLESS (coming soon)

 

Online Shop

As soon as you have created your personal account and connected it to your ticket, you can also use the FQ21 online shop. This not only offers you the opportunity to top up cashless credit in advance, but also to pre-order various products at a special price, which can then be picked up conveniently at the festival (e.g. ice-cold beer). In addition, there will be special goodies and discount campaigns in the online shop. For frequently asked questions concerning the Online Shop please have a look below.

CLICK HERE TO GET TO THE ONLINE SHOP

 

My Account

For COVID-19 contact tracing to work, it is imperative that every visitor creates a personal online account and connects this with his / her festival pass or day ticket. This only takes a few minutes and ensures that your festival pass or day ticket is protected and personalized in your name, cashless credit and other products can be obtained in advance (at preferential prices) and the ID check can be carried out much faster on site. The account is also your digital wallet on site at the festival. And as if those weren’t enough good arguments to set up an account quickly: we have also planned some great, exclusive competitions for all account owners. For questions and answers on this topic, just scroll down here.

Please note that all visitors have to register before entering the festival area in order to be allowed to enter the festival area. So it’s best to set up your personal online account right now. Only one ticket can be linked to one account. Only successfully swapped FQ20 festival passes or day tickets (swap deadline: end of July 2020) or newly purchased FQ21 festival passes and day tickets can be linked to your account and are therefore valid for the FM4 Frequency Festival 2021. Note: We only save your data for contact tracing when you enter the festival site.

 

CLICK HERE TO CREATE YOUR PERSONAL ACCOUNT

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