Ticket Info 2021

Ticket Info 2021

As you know, the Frequency Festival 2021 cannot take place due to COVID-19. We trembled for a long time and tried everything to save this year’s festival summer, but due to the increasing number of cases and the relatively low vaccination rate among the young population it would be irresponsible to hold such a major event. Even if this decision hits us just as hard as you, we are optimistic about the future and are already working hard on the Frequency Festival 2022, which will take place from August 18th to August 20th in the Greenpark St. Pölten, Austria.

LET’S REUNITE PLANET FREQUENCY!

From August 12th, 12:00 noon you have the opportunity to swap your tickets (every category with the exception of day tickets) free of charge via our online platform for the FQ22. The swap phase was extended – new deadline: November 5th, 2021, 11:59 pm.  The swap or exchange will activate your tickets for next year*. Both FQ20 tickets that have been swapped for the FQ21 and FQ21 tickets are swappable. The swap is possible for oetickets (including eventim.de), Hofer tickets, Raiffeisen tickets and musictickets.

A successful SWAP is the only way to activate the tickets for 2022!

After a successful swap, it is neither possible to return the swapped ticket nor to issue a voucher.

THE SWAP PHASE ENDED on Nov. 5th midnight!

SWAP DEADLINE: November 5th, 2021, 11:59 p.m.


INFO VOUCHER REGULATION

If you unfortunately can’t come to FM4 Frequency Festival 2022 and therefore don’t want to swap your tickets, you can have the ticket value issued as a voucher. This regulation was legally anchored in the KuKuSpoSiG to help protect the cultural life of all those involved for the next years. This voucher can then be redeemed for future events of musicnet entertainment GmbH (incl. Frequency Festival), Nova Music Entertainment GmbH and Barracuda Music GmbH. You can find an overview of all events at www.barracudamusic.at.

The redemption of the vouchers as well as the payout of the voucher amount will be carried out in accordance with the Austrian Act on Art, Culture and Sports Protection (KuKuSpoSiG). Such act especially stipulates the date from which you can apply for the payout of the voucher amount.

If you have purchased your ticket at oeticket.com, you can exchange it HERE for a voucher online using the oeticket access data that you also used to purchase the tickets.

If you bought it at a stationary ticket outlet (tobacco store, Raiffeisen Bank, Libro, etc.), then return it to this ticket outlet after the swap period has expired and exchange it for a voucher.

If you bought your tickets at eventim.de you have them refunded right HERE.

If you want to exchange your Hofer Festival Pass for an organizer voucher**, please click HERE to enter your details in the form. The following applies to all further inquiries to hofertickets@frequency.at: Please always give us your ticket code and / or the barcode so that we can check your case more quickly.

**You will receive organizer vouchers for the value of the ticket by email, which you can then be redeem directly at the organizer. All vouchers that are not redeemed within the legally stipulated redemption period can then be refunded.

*As a result of the Swap your refund claim (arising from the return of your old ticket) will be set off against the purchase price for the 2022 ticket.

All further info about the vouchers can be found in our FAQ-section below and on www.oeticket.com

Important Questions & Answers (FAQs)

These FAQs are only used for informational purposes. They do not grant customers any (new) rights and do not amend existing agreements.

  • When will the FM4 Frequency Festival 2022 take place?

    The FM4 Frequency Festival 2022 takes place from August 18th to August 20th 2022 at the Greenpark in St. Pölten.

  • When does the ticket sale for the FQ22 start?

    Ticket sale starts on November 11th 2021, 10:00 a.m.

  • Will the ticket price increase for the FM4 Frequency Festival 2022?

    The pre-sale for 2022 starts with the final prices of 2021. That means the normal festival pass will cost EUR 199.99. Further ticket price levels are possible. Ticket Sale for 2022 starts on November 11th 2021, 10:00 a.m.

  • Is it cheaper if I buy a new ticket?

    Due to possible additional ticket price levels, the swap* of your tickets for the FQ22 is the cheapest and best solution. You can save yourself up to EUR 50 if you (for example) bought a FQ20 Golden Egg Pass for EUR 149.90.

    After a successful swap, it is neither possible to return the swapped ticket nor to issue a voucher.

    *As a result of the Swap your refund claim (arising from the return of your old ticket) will be set off against the purchase price for the 2022 ticket.

  • I would like to exchange or swap my FQ20 (if already swapped) or FQ21 ticket for the FQ22. What do I have to do?

    All ticket categories with the exception of day tickets can be swapped*. To swap your ticket please visit our online platform, select where you purchased your ticket (Hofer, Raiffeisenbank, oeticket, eventim.de or musicticket), and have your ticket rewritten to 2022 by entering your ticket barcode! After the exchange on our online swap platform, you will receive an email notification confirming that the exchange was successful and that the barcodes of your FQ20 or FQ21 tickets have been activated for 2022. Thereby your FQ20 or FQ21 tickets are your tickets for 2022. A new ticket will not be issued.

    Since there will probably be changes in the day line up, a day ticket swap is not possible. But day tickets can be converted into vouchers. These vouchers can then be redeemed for new day tickets as soon as the FQ22 ticket sale starts (Nov. 11th 2021, 10:00 a.m.). For more info see below.

    After a successful swap, it is neither possible to return the swapped ticket nor to issue a voucher.

    *As a result of the Swap your refund claim (arising from the return of your old ticket) will be set off against the purchase price for the 2022 ticket.

  • When does the swap phase start?

    From now on you can swap* all of your tickets (with the exception of day tickets) for the FQ22 on our online swap platform.

    Since there will probably be changes in the day line up, a day ticket swap is not possible. But day tickets can be converted into vouchers. These vouchers can then be redeemed for new day tickets as soon as the FQ22 ticket sale starts (Nov. 11th 2021, 10:00 a.m.). For more info see below.

    After a successful swap, it is neither possible to return the swapped ticket nor to issue a voucher.

    *As a result of the Swap your refund claim (arising from the return of your old ticket) will be set off against the purchase price for the 2022 ticket.

  • Is there a deadline for swapping my tickets?

    Swapping is possible until November 5th 2021, 11:59 p.m.

  • Is it possible to swap all ticket categories?

    All ticket categories except day tickets can be swapped * So, normal festival passes, VIP festival passes, BFF festival passes, caravan only tickets, glamping, comfort tickets and all other categories for which you have received your own ticket with barcode (e.g. also a locker in the comfort area). Both FQ20 tickets that have been swapped for the FQ21 and FQ21 tickets are swappable. The swap is possible for oetickets (including eventim.de), Hofer tickets, Raiffeisen tickets and musictickets.

    Since there will probably be changes in the day line up, a day ticket swap is not possible. But day tickets can be converted into vouchers. These vouchers can then be redeemed for new day tickets as soon as the FQ22 ticket sale starts (Nov. 11th 2021, 10:00 a.m.). For more info see below.

    After a successful swap, it is neither possible to return the swapped ticket nor to issue a voucher.

    *As a result of the Swap your refund claim (arising from the return of your old ticket) will be set off against the purchase price for the 2022 ticket.

  • I swapped my FQ20 tickets for the FQ21. Can I swap these tickets again for the FQ22?

    Yes sure, all ticket categories except day tickets can be swapped.* So, regular festival passes, VIP festival passes, BFF festival passes, caravan only tickets, glamping, comfort tickets and all other categories for which you have received your own ticket with barcode (e.g. also a locker in the comfort area). The swap is possible for oetickets (including eventim.de), Hofer tickets, Raiffeisen tickets and musictickets.

    Since there will probably be changes in the day line up, a day ticket swap is not possible. But day tickets can be converted into vouchers. These vouchers can then be redeemed for new day tickets as soon as the FQ22 ticket sale starts (Nov. 11th 2021, 10:00 a.m.). For more info see below.

    After a successful swap, it is neither possible to return the swapped ticket nor to issue a voucher.

    *As a result of the Swap your refund claim (arising from the return of your old ticket) will be set off against the purchase price for the 2022 ticket.

  • I have neither swapped my FQ20 tickets for the FQ21 nor have I exchanged them for a voucher. Can I still swap or exchange these tickets for the FQ22?

    No that's not possible. But you can exchange your tickets for voucher. For more info see below.

  • Does the swap incur additonal costs?

    No, the ticket swap* to 2022 is free of charge.

    After a successful swap, it is neither possible to return the swapped ticket nor to issue a voucher.

    *As a result of the Swap your refund claim (arising from the return of your old ticket) will be set off against the purchase price for the 2022 ticket.

  • What are the advantages of swapping my ticket?

    Your advantage is that you keep the festival ticket at the exact same price level as 2020 and can therefore save up to EUR 50 per festival pass depending on the level. For example, if you bought a FQ20 golden egg ticket for EUR 149.99, you now get a pass worth EUR 199.99 and save yourself EUR 50.

  • I swapped my FQ20 or FQ21 ticket to one for FQ22? What do I need as confirmation when enter FQ22?

    After swapping* your tickets on our online swap platform, you will receive an email notification confirming that the swap was successful and that the barcodes of your FQ20 or FQ21 tickets have been activated for 2022. Your FQ20 or FQ21 tickets are therefore your tickets for 2022. New tickets will not be issued. In addition, you will have to personalize your ticket on our website from winter / spring. All detailed information will follow.

    After a successful swap, it is neither possible to return the swapped ticket nor to issue a voucher.

    *As a result of the Swap your refund claim (arising from the return of your old ticket) will be set off against the purchase price for the 2022 ticket.

  • I want to swap my FQ20 or FQ21 ticket to another ticket category for FQ22. Is that possible?

    No, that's not possible.

  • I have won FQ20 or FQ21 tickets, resp. free tickets. Are they still valid for FQ22?

    The guest list will automatically be transferred to the Frequnency 2022. An exchange or swap is not necessary here. To make sure everything is safe, please send us a message via Facebook or Instagram.

    If you have already received a physical free ticket for FQ20 or FQ21 please send an email to tickets@frequency.at

     

  • Can I swap my FQ20 or FQ21 day tickets for 2022?

    No that's not possible. Since there will probably be changes in the day line up, a day ticket swap is not possible. But day tickets can be converted into vouchers. These vouchers can then be redeemed for new day tickets as soon as the FQ22 ticket sale starts (Nov. 11th 2021, 10:00 a.m.).

  • Can I swap my FQ20 or FQ21 day ticket to another day for FQ22?

    No that's not possible. But day tickets can be converted into vouchers. These vouchers can then be redeemed for new day tickets as soon as the FQ22 ticket sale starts (Nov. 11th 2021, 10:00 a.m.).

  • Can I swap my ticket at the ticket office where i bought it (oeticket/eventim outlets, Hofer Supermarket, Raiffeisen Bank...)?

    No, swapping* is only possible by using our online platform.

    After a successful swap, it is neither possible to return the swapped ticket nor to issue a voucher.

    *As a result of the Swap your refund claim (arising from the return of your old ticket) will be set off against the purchase price for the 2022 ticket.

  • I haven't redeemed my Hofer ticket code yet. What should I do to swap my ticket for 2022?

    Please first redeem your ticket code (shown on your cash receipt) at eventplus.hofer.at and use it to obtain your Print@Home ticket. If you have any problems here, please contact hofertickets@frequency.at. As soon as you have purchased your FQ20 or FQ21 Print@Home ticket, you can exchange it for a FQ22 ticket on our online platform by entering your ticket code and your data again*. If your ticket code on our online platform does not work, please try the barcode of your Print@Home ticket.

    After a successful swap, it is neither possible to return the swapped ticket nor to issue a voucher.

    *As a result of the Swap your refund claim (arising from the return of your old ticket) will be set off against the purchase price for the 2022 ticket.

  • Can I swap more than one ticket at once?

    It depends on where you bought your ticket. If you have several Hofer tickets, you can swap* them on our online platform at once. For all other tickets (oeticket/eventim, Raiffeisen, musicticket), only one ticket can be swapped in one swapping process. If you have some of these tickets, we ask you to simply repeat the swapping process.

    After a successful swap, it is neither possible to return the swapped ticket nor to issue a voucher.

    *As a result of the Swap your refund claim (arising from the return of your old ticket) will be set off against the purchase price for the 2022 ticket.

  • I would like to return my FQ20 or FQ21 tickets. What are my options? (Info about the voucher regulations)

    If you don't have time for the FM4 Frequency Festival 2022, you can have the ticket value issued as a voucher. This voucher can be redeemed for future events of musicnet entertainment GmbH (incl. Frequency Festival), Nova Music Entertainment GmbH (incl. Nova Rock Festival) and Barracuda Music GmbH. You can find an overview of all events at www.barracudamusic.at.

    If you have already successfully swapped your ticket, you can no longer exchange it for a voucher.

    The redemption of the vouchers as well as the payout of the voucher amount will be carried out in accordance with the Austrian Act on Art, Culture and Sports Protection (KuKuSpoSiG). Such act especially stipulates the date from which you can apply for the payout of the voucher amount.

    For further details and special cases, please click through the further questions. This regulation was stipulated by law in order to keep the culture and event industry alive for the next few years.

    If you have purchased your ticket at oeticket.com, you can exchange it HERE for a voucher online by using the oeticket access data that you also used to purchase the tickets.

    If you bought it at a stationary ticket outlet (tobacco store, Raiffeisen Bank, Libro, etc.), then return it to this ticket outlet and exchange it for a voucher.

    If you bought your tickets at eventim.de you have them refunded right HERE.

    If you want to exchange your Hofer Festival Pass for an organizer voucher*, please click HERE to enter your details in the form. The following applies to all further inquiries to hofertickets@frequency.at: Please always give us your ticket code and / or the barcode so that we can check your case more quickly.

    *You will receive organizer vouchers for the value of the ticket by email, which you can then redeem directly at the organizer. All vouchers that are not redeemed within the redemption period can then be refunded.

  • For which future events can the voucher be redeemed?

    This voucher can be redeemed for future events of the musicnet entertainment GmbH (incl. Frequency Festivals), Nova Music Entertainment GmbH (incl. Nova Rock Festival) and Barracuda Music GmbH. You can find an overview of all events at www.barracudamusic.at.

    If you have already successfully swapped your ticket, you can no longer exchange it for a voucher.

    The redemption of the vouchers as well as the payout of the voucher amount will be carried out in accordance with the Austrian Act on Art, Culture and Sports Protection (KuKuSpoSiG). Such act especially stipulates the date from which you can apply for the payout of the voucher amount.

  • How much is the voucher issued for?

    About the price printed on the ticket. Only one ticket can be processed at a time. It is unfortunately not possible to combine several tickets into a total.

  • I bought a FQ20 or FQ21 ticket with a value of less than EUR 70, and I would like to return it. What options do I have?

    For all tickets with a value of up to EUR 70 you can get a voucher for all future events organized by the musicnet entertainment GmbH (incl. FM4 Frequency Festival), Nova Music Entertainment GmbH (incl. Nova Rock Festivals) and Barracuda Music GmbH.

    For an overview of all future events please go to www.barracudamusic.at

    If you have already successfully swapped your ticket, you can no longer exchange it for a voucher.

  • I bought a FQ20 or a FQ21 ticket with a value of more than EUR 70 and would like to return it. What options do I have?

    If you have already successfully swapped your ticket, you can no longer exchange it for a voucher.

    If you have purchased your ticket at oeticket.com, you can exchange it HERE for a voucher online by using the oeticket access data that you also used to purchase the tickets.

    If you bought it at a stationary ticket outlet (tobacco store, Raiffeisen Bank, Libro, etc.), then return it to this ticket outlet and exchange it for a voucher.

    If you bought your tickets at eventim.de you have them refunded right HERE.

    If the ticket value exceeds EUR 70 you will receive a voucher for EUR 70 and the remaining amount (over EUR 70) will be paid out.

    At festivals, however, the value of the ticket is calculated per event day. Say a 3-day festival pass for EUR 199,99 corresponds to a value of EUR 66,66 per day. Since the value per day does not exceed EUR 70, only the voucher solution is possible here. You will receive a voucher worth EUR 199,99. This day regulation is established by a federal law.

    Further calculation examples:
    If you have a BFF festival pass for let's say EUR 499,99, the daily value is EUR 499,99 / 3 = EUR 166,66. So, you can have EUR 210 (3 x EUR 70) issued as a voucher and the remaining amount of EUR 289,99 will be refunded.

    If you have a day ticket for EUR 99,99 you can get EUR 70 as a voucher and have the remaining amount of EUR 29,99 refunded.

  • I bought several tickets for FQ20 or FQ21. Do the voucher regulations refer to the total amount or each individual ticket?

    The voucher regulation relates to the price of each individual ticket. A voucher for the amount of the ticket price is issued for each ticket.

  • When can I get a voucher for my FQ20 or FQ21 tickets?

    If you have already successfully swapped your ticket, you can no longer exchange it for a voucher.

    If you have purchased your ticket at oeticket.com, you can exchange it HERE for a voucher online by using the oeticket access data that you also used to purchase the tickets.

    If you bought it at a stationary ticket outlet (tobacco store, Raiffeisen Bank, Libro, etc.), then return it to this ticket outlet after the swap period has expired and exchange it for a voucher.

    If you bought your tickets at eventim.de you have them refunded right HERE.

    If you want to exchange your Hofer Festival Pass for an organizer voucher*, please click HERE to enter your details in the form. The following applies to all further inquiries to hofertickets@frequency.at: Please always give us your ticket code and / or the barcode so that we can check your case more quickly.

    *You will receive organizer vouchers for the value of the ticket by email, which you can then redeem directly at the organizer. All vouchers that are not redeemed within the redemption period can then be refunded.

  • Where can I return my FQ20 or FQ21 tickets and thereby get a voucher?

    If you have already successfully swapped your ticket, you can no longer exchange it for a voucher.

    If you have purchased your ticket at oeticket.com, you can exchange it HERE for a voucher online by using the oeticket access data that you also used to purchase the tickets.

    If you bought it at a stationary ticket outlet (tobacco store, Raiffeisen Bank, Libro, etc.), then return it to this ticket outlet and exchange it for a voucher.

    If you bought your tickets at eventim.de you have them refunded right HERE.

    If you want to exchange your Hofer Festival Pass for an organizer voucher*, please click HERE to enter your details in the form. The following applies to all further inquiries to hofertickets@frequency.at: Please always give us your ticket code and / or the barcode so that we can check your case more quickly.

    *You will receive organizer vouchers for the value of the ticket by email, which you can then redeem directly at the organizer. All vouchers that are not redeemed within the redemption period can then be refunded.

  • Can I have a voucher issued where I bought my ticket (oeticket office, Hofer supermarket, Raiffeisen Bank etc.)?

    If you have already successfully swapped your ticket, you can no longer exchange it for a voucher.

    If you have purchased your ticket at oeticket.com, you can exchange it HERE for a voucher online by using the oeticket access data that you also used to purchase the tickets.

    If you bought it at a stationary ticket outlet (tobacco store, Raiffeisen Bank, Libro, etc.), then return it to this ticket outlet and exchange it for a voucher.

    If you bought your tickets at eventim.de you have them refunded right HERE.

    If you want to exchange your Hofer Festival Pass for an organizer voucher*, please click HERE to enter your details in the form. The following applies to all further inquiries to hofertickets@frequency.at: Please always give us your ticket code and / or the barcode so that we can check your case more quickly.

    *You will receive organizer vouchers for the value of the ticket by email, which you can then redeem directly at the organizer. All vouchers that are not redeemed within the redemption period can then be refunded.

  • I want to exchange my Hofer festival pass for a voucher. What do I have to do?

    If you have already successfully swapped your ticket, you can no longer exchange it for a voucher.

    If you want to exchange your Hofer Festival Pass for an organizer voucher*, please click HERE to enter your details in the form. The following applies to all further inquiries to hofertickets@frequency.at: Please always give us your ticket code and / or the barcode so that we can check your case more quickly.

    *You will receive organizer vouchers for the value of the ticket by email, which you can then redeem directly at the organizer. All vouchers that are not redeemed within the redemption period can then be refunded.

  • I have an accommodation ticket (glamping or comfort ticket)? Is a refund possible for these ticket categories?

    If you have already successfully swapped your accommodation ticket, you can no longer have them refunded.

    You can have your oeticket accommodation tickets refunded HERE with the oeticket access data that you also used to purchase the tickets.

    If you purchased your accommodation ticket at a ticket sales point (tobacco shop, Raiffeisen Bank, Libro, etc.), please return it to this ticket sales point and have it refunded there.

  • I want my tickets fully refunded! What needs to be done?

    In the Art, Culture and Sports Protection Act (KuKuSpoSiG for short), the legislature stipulated that the voucher system can be used for all canceled events. This system is intended to help ensure that the culture and events industry continues to survive.

    If you have already successfully swapped your ticket, you can no longer exchange it for a voucher.

    The redemption of the vouchers as well as the payout of the voucher amount will be carried out in accordance with the Austrian Act on Art, Culture and Sports Protection (KuKuSpoSiG). Such act especially stipulates the date from which you can apply for the payout of the voucher amount.

  • I booked a hotel for the FQ21. What should I do?

    We recommend that you contact the accommodation directly and ask whether a free cancellation is possible. Of course, this depends on the cancellation policy of each hotel. You can find detailed information on the homepage of the European Consumer Centre, where all frequently asked questions about travelling in times of COVID-19 are answered.

  • I booked a private Airbnb for the FQ21. What should I do?

    We recommend that you contact your host directly and ask whether a free cancellation is possible. Of course the respective cancellation and refund options apply for each accommodation. You can check the cancellation policy of your booking and find cancellation and refund options by selecting your trip under "Travel". For more information, please visit the Airbnb Help Centre.

  • I booked a flight, train or bus to FQ21. What should I do?

    The best thing to do is to ask the company in charge, whether you can cancel free of charge or get a voucher for a later flight or ride instead. You can find more helpful information on the homepage of the European Consumer Centre, where all frequently asked questions about travelling in times of COVID-19 are answered.

  • My question was not answered here. Who can I contact?

    Please send your questions to tickets@frequency.at .

    It may take a few working days to answer your question, because we get a lot of inquiries here every day. Thanks for your understanding.

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