The COVID-19 virus has completely overturned all of our summer plans. As we know, this cowardly bastard also ruined the FM4 Frequency Festival 2020. But we will not let it get us down and are already planning for FQ21 (August 19-21, 2021), so that it will be the most beautiful, colorful and loudest reunion.
YOU CAN’T KEEP US FROM
Ready to dance and celebrate life together again in St. Pölten next year? After 3 years of being sold out, the tickets for next year are of course very popular. So exchange (=swap) your FQ20 tickets (regardless of the category) now for FQ21 tickets of the same category. Everyone who unfortunately cannot be there next year can have a voucher issued.
A short overview about all your options can be found HERE.
For all further info please have a look paragraphs and FAQs below:
Ticket exchange / ticket swap *
You can swap all your FQ20 tickets (festival passes, glamping, comfort, caravan tickets, day tickets etc.) for next year on our specially set up online platform. All tickets purchased through the official ticket providers (oeticket, eventim, musicticket, Raiffeisen & Hofer) can be swapped until July 31st, 2020. After your swap you will receive a confirmation email which together with your FQ20 ticket is your confirmation of admission for next year.
The pre-sale for the FM4 Frequency 2021 starts with the final prices of 2020. So, since there will be no Golden Egg, Earl E. Bird, Justin Taim or Lay-Z phases, the swap for next year is definitely the cheapest and easiest solution. If you e.g. bought a FQ20 Golden Egg Pass for EUR 149.99, you now get a FQ21 festival pass worth EUR 189.99 and thus save EUR 40.
Ticket return / voucher system
If you cannot attend FM4 Frequency next year, you can also have the ticket price redeemed as a voucher. This voucher is valid until December 31st, 2022 and can be redeemed for future events organized by the musicnet entertainment GmbH (incl. FM4 Frequency Festivals), Nova Music Entertainment GmbH and Barracuda Music GmbH. For an overview of all future events please go to www.barracudamusic.at.
After this period has expired, you can have the voucher value refunded. This solution is based on an Austrian federal law that has been adopted in order to keep the culture and events industry alive for the next few years. However, since all framework conditions and the technical implementation have to be worked out here first, we ask for your understanding that no binding start date can be given yet. The ticketing companies have set the goal for the second half of June 2020. Thank you for your patience. All further info about the vouchers can be found in our FAQ-section below.
Refund – Exceptional case
We are aware that this crisis situation is also a financial burden for many of us. Therefore, we decided to refund the face value of your FQ20 ticket (= the value printed on the ticket or voucher) to all of you who have lost their jobs due to the COVID-19 crisis. Thereby we want to make a small contribution. If this applies to you, please send us an email with your official confirmation from the unemployment service and your ticket barcode to firstname.lastname@example.org.
Only the official confirmation of the unemployment service is valid as proof. March 15th, 2020 is the key date for unemployment. Short-time work is not considered as a loss of job here.
* Upon confirmation you agree to set off your claim for refund of the Frequency 2020 ticket price against your obligation for payment of the Frequency 2021 ticket price.
FAQs – Important Questions & Answers
These FAQs are only used for informational purposes. They do not grant customers any (new) rights and do not amend existing agreements.