FAQ

  • General
  • Activities
  • Cashless
  • Advices & Rules
    • By entering the festival site, the visitor accepts the house rules.
    • No liability is assumed for damages, injuries and theft at the campsite! Parking at your own risk, the Road Traffic Regulations apply. Only licensed vehicles are allowed to enter and park at the site.
    • The instructions of the security personnel must be followed.
    • Camping & access to the festival area are only possible with a valid frequency festival pass.
    • Camping is only included with valid festival passes.
    • Camping is only allowed within the designated areas.
    • There is no camping option for daily visitors.
    • Please keep traffic-,  rescue- and escape routes as well as closed roads clear.
    • BBQ: In the Hofer Snack & Chill Area you have the possibility to use the grills there for free. Open fire is forbidden outside the Snack & Chill area and therefore we ask you not to bring your own barbecue.
    • Party tents: The setting up of party tents is not recommended for reasons of security,  space and environment. If you have one, please note that this is used by several festival visitors and covers at least 50% of the sleeping tent.
    • Tents: please take your tents after the festival with you and use them again - this protects the environment and saves you money!
    • Cleanliness: Please help protect the environment and keep your campsite clean!
  • Prohibitions
    • Camping outside the designated areas & on trails is strictly prohibited.
    • Camping on the embankment or on the shore of the Traisen is strictly forbidden for security reasons!
    • It is forbidden to enter the weir and the associated buildings.
    • Large gas cartridges
    • Gas cylinders
    • Various flammable liquids
    • Open fire (you can do a BBQ in the Hofer Snack & Chill Area)
    • Any kind of cooking utensils & grills
    • Glass
    • Bulky waste (sofas, couches, plywood, etc. must not be carried on the premises)
    • The digging of holes is strictly prohibited
    • Beer crates, beer tables, benches as well as bulky objects
      Bicycles, mopeds
    • Weapons or weapon-like objects, fireworks of any kind
    • Pets of any kind
    • Selfiesticks are forbidden in the core site.
    • Relevant flags / banners with right-wing background
    • Drones
  • House rules

    House rules for 2018 are coming soon!

  • Police/Fire Brigade/Ambulance

    Fire brigade: (+43) 122
    Police: (+43) 133
    Ambulance: (+43) 144

    The fire brigade should immediately be informed if a fire breaks out anywhere, even if it appears to be already under control, or seems to be extinguished.

    On both big stages, at the campsite as well as at the caravan site there is a station with trained medical staff.

  • Security measures

    Open air events can lead to unexpected measures due to the weather. (Interruption of performances, field evacuation, tent evacuations ...). These measures are announced through speakers, screens and security services. In this case, the instructions of the security service must be followed without contradiction!

  • Thunderstorms

    If you are in danger of lightning storms or storms, please go to your cars and help other visitors without a car and offer your free places, if possible! (You can show free places by switching on the hazard flasher!) Please avoid dangerous spots such as big tents, trees towers and superstructures!

  • Damages, injuries and theft

    No liability is assumed for damages, injuries and theft on the entire festival grounds (park, camping and caravan sites, as well as on the core site, etc.)!

    Please always keep an eye on your belongings.

  • App

    The official festival app will soon be available for free at the app- and playstore (iOS and android)

  • Festival wristband counter

    At the entrance to the campsite, tickets are exchanged for festival wristbands. All tickets will be scanned for their authenticity without exception. If you have a print-at-home ticket please bring a printed version of your ticket, because the scanners don't work on your mobile phone.

    Please keep the ticket ready when accessing the entrance to avoid delays. The wristbands are not transferable.

  • Cash machine/ATM

    The freQuency festival is cashless. That's why there is no cash machine available at the festival site. The next cash machine is situated near the Merkur supermarket (about 500 meter walking distance)

  • Cashless System

    In times of questionable political decisions regarding the increase in VAT and the obligation to register funds, we were asked to find the best legal solution for our visitors at Frequency. After carefully weighing the possibilities, we will go the way that many other European festivals have already gone before: there will be no more cash at frequency, but a cashless card. You can find more information at www.frequency.at/faq/cashless

    The personalization and re-transfer of your remaining credit is possible here: www.frequency.at/cashless

  • Dangerous items

    Security checks happen at the entrance to the campsite and the site, where dangerous objects will be removed! According to our house rules, carrying dangerous objects is prohibited!

  • Ear Protection

    Is available at all box offices, at the entrance, at the info point and at the FM4 container.

  • Info counter/ Lost & Found

    The info counter / Lost & Found is located at the core area, left to the Space Stage. Here you will find all the festival-related information as well as information about train and bus timetables. During the festival you can ask there for found objects.


    The Lost & Found container  is situated near the entrance, where you got your festival wristband.


    After the festival you can ask for your lost items here:

    Lost & Found office St. Pölten
    Town Hall, Parterre
    Town Hall 1
    3100 St. Pölten
    Tel .: +43 (0) 2742 -333-3020
    E-Mail: fundamt@st-poelten.gv.at

    Opening hours:
    Mon., Wed. and Thurs. 7.30 am -04:00 pm, Tues. 7.30 am - 06:00 pm and Fr. 7.30 am - 01:00 pm

  • Children & Teenagers

    The last version of the Lower Austrian Protection for Minors applies. Security is required to ensure compliance with this law. Children from 10 years old pay the full price.

  • Garbage deposit

    A  deposit of EUR 10, - will be collected at the main entrance. After returning a full garbage bag you will get back 5 €. The rest will be retained as a garbage contribution and will be used 100% for the maintenance and full restoration of the St. Pölten Greenpark.


    The deposit can be returned on Saturday from 12:00 until Monday 12:00. Anyone who has a tent or a backpack will be considered a camper, regardless of the ticket. Therefore  you will have to pay garbage deposit.

    Please help protect the environment and keep your campsite clean!

  • Opening Hours

    DAYPARK - SPACE STAGE:
    Thursday to Sunday from 02:00 pm til 1 hour after the last concert.

    DAYPARK - GREEN STAGE:
    Thursday to Saturday from 02:00 pm til 1 hour after the last concert.

    DAYPARK - WEEKENDER STAGE:
    Friday and Saturday from 03:00 pm to 1 hour after the last concert.

    NIGHTPARK - URBAN ART FORMS FLOOR,  LET IT ROLL STAGE, SWITCH STAGE:
    Thursday to Saturday from 11:00 pm until 06.00 am

    Camping / Caravan / Komfort / VIP / Parking:
    Wednesday from 10:00 pm until Monday noon. Entrance is open day and night.

    Glamping (freQmansion, Bungalow, Fiver):
    From Wednesday noon until Monday noon.

    Early Camping / Early Caravan:
    Camping, Green Camping, Hofer Tickets
    Tuesday 09:00 am until Wednesday 10:00 pm

    Komfort Tickets / VIP Camping
    Wednesday 08:00 am until 10:00 pm

    Early Camping fee: 20 Euro/person
    Early Caravan fee: 40 Euro/caravan
    (only one ticket neccessary, no matter how many passengers)

    Tickets are only available on-site at the festival area.

    PRESS / GUESTLIST / VIP (main entrance DAYPARK at VAZ):
    Tuesday: from 12:00 (noon) until 10:00 pm
    Wednesday: from 08:00 am until 11:00 pm
    Thursday: from 08:00 am until midnight
    Friday: from 09:00 am until midnight
    Saturday: from 10:00 am until midnight
    Sunday: from 11:00 am until 09:00 pm

    Info counter:
    Thursday to Sunday from 02:00 pm until the end of the season on the Mainstage.

    Wristband Counter:
    From Tuesday 09:00 (early camping) until Sunday evening. It is open day and night.

    Zipfer Counter:
    Info coming soon

    Lost and Found (at the Info counter):
    Thursday to Sunday from 02:00 pm until the end of the season on the Mainstage.

    Garbage deposit refund at the entrance to the Daypark site:
    Saturday from 12:00 to 24:00, Sunday from 10:00 to Monday 12:00 hours.

    Shuttle bus St-Pölten <-> Festival grounds
    Info coming soon

  • Press Area

    The entrance is located near the left viewing plattform at the Space Stage. Access only with press band. Accreditation contacts can be found  at press area on http://www.barracudamusic.at

  • Wheelchair Area

    The Space Stage (Main Stage) has its own wheelchair area located on a higher platform.

    There is also a natural elevation in the area of the Green Stage which gives you a nice view.

  • Sanitary Area

    There are sanitary stations at the campsite, at the caravan site and at the core site.
    There are water-rinsed toilets at the large sanitary station at the campsite as well as at the caravan site and in the core area. In addition, larger mobile toilet stations are situated at several locations.
    Further sanitary stations are located at the VIP-, Comfort- and Greencamping Area.

  • Ticket Info

    We strongly advise you to not buy tickets from private sellers on the street. Unfortunately, there have often been problems with fake tickets, with which the entrance to the festival and camping grounds will be refused.

    All official presales can be found here.

  • Drinking Water Facilities

    There are drinking water facilities in the sanitary areas on the camping and caravan site, in the core area near the Space Stage as well as the toilet stations located there.

  • VIP Area

    The VIP area is located on the right sided viewing plattform at the space stage. There is a limited number of VIP tickets for the VIP area. These include the access to the VIP area and the use of the VIP parking and the VIP campsite.

    ATTENTION: Access to the VIP parking is guaranteed by all those arriving on time. For late arrivals it is possible that free spaces at VIP parking are no longer available! Please check the VIP tickets at the entrance.

  • Wavebreaker

    There will be Wavebreakers on both stages.

  • Signing Tent

    At the VOLUME signing tent powered by Red Bull MOBILE everyone can say hello to the stars, to make a photos and to get a signature.

    About one week prior to the festival you can find the exact timetable on volume.at

  • Swim

    Bathing and swimming in the river Traisen is basically possible, but the organizer advises caution! We point out that the Traisen is a running water, and swimming there can be dangerous. Attention! The organizer accepts no liability. Please take care of the environment, and do not throw trash into the river!

  • Chill Out Tent

    Is situated in the Chill Out area right next to the GREEN STAGE Day Park.

  • Nightpark

    The entrance to the Nightpark is situated outside the Daypark area at the Kelsengasse. The capacity is limited! At peak times longer waiting times can occur. Therefore pay attention to the "Nightpark traffic light", which lights up red when the maximum capacity of the Nightpark is reached.

  • Collecting cans for free beer / Viva Con Agua

    Help us keep the campsite clean! Again this year, there is the ZIPFER can exchange initiative. For 15 empty collected beer cans (no matter which brand), you'll get one free 0,5 l beer can at ZIPFER tent s
    Viva con Agua collects cups at our festival. For every cup they receive € 1, which is used for drinking water and sanitation projects in Malawi. You can find more information about this great project at www.vivaconagua.at

  • FM4 Frequency Festival live on FM4

    FM4 - Your Frequency radio

    Radio FM4 will be broadcast every day by many hours of interviews, livestreams and  reports from the festival. You will also find a lot of reports with pictures and videos from the festival on fm4.orf.at

    A central point for all sorts of things is the FM4 stand, where you can buy new FM4 shirts and many other things. FM4 will also launch the FM4 Hashtag Printer, which will allow you to take your Instagram and Twitter photo postings as a nice photo to take home with you. Just tag it with # fm4stand and come directly to the FM4 stand. All photos can easily be made into postcards by writing on the back and affix a stamp. Today, the FM4's self-assured FM4 fan is also fitted with FM4 fake tattoos, FM4 stickers and the brand-new FM4 school calendar.

    FM4 reports before, during and after the FM4 Frequency Festival - with concert recordings, interviews, reports from the campground, photo shows, and more! FM4 - Your Frequency Radio!

    Absolutely everything about the FM4 Frequency Festival 2018 can be found on fm4.orf.at/frequency

  • Mobile recharge stations

    There will be a couple of recharging stations. More info coming soon ....

  • PARTY ZONE pres. by Geiler Scheiss

    Direkt beim Übergang vom Kerngelände zum Campingplatz – gibt es dieses Jahr noch mehr Party für euch! Täglich sorgen hier Bands, DJs und die Silent Disco für Abwechslung am Campingplatz. Untertags Mal chillig, Mal Partysound! Am Anreisetag dürfen auch Bands nicht fehlen - PineApple John sorgen hier mit ihren Covers quer durch den musikalischen Gemüsegarten für jede Menge Mitgröll-Atmosphäre. Nachts zeigen unsere Freunde der Silent Disco, dass Silent gar nicht immer so leise ist! Schaut vorbei!

     

    Infos zum Zeitplan gibts im Frühjahr 2018.

  • Cigarette Lounge

    Straight after the core area on the way to the river Traisen you'll find the Party Zone. Every day  bands, DJs and the Silent Disco will turn the campsite into a big party. During the day times you can either relax or dance there. At night our friends from Silent Disco Austria will prove that the silent does not always means quiet! Check it out!

    Information about the schedule is available in the spring of 2018

  • What is a Frequency Cashless-Card?

    The Card enables you to pay on site similar to a bank card. The Card is equipped with a RFID chip. Credit will be added directly to the Card. The Card is available in these varieties:

    • Standard (up to 249€)
    • Black (above 500€).

    The amount of your first top-up determines which Card you get.

  • How does paying with the Card work?

    It's easy:

    • Get your Cashless Card on site at a Top-Up Station (Ladestation) and add suitable credit to it. The deposit for the Card is 5€.
    • Any financial exchange in the venue and on the camping site will be conducted through the Card. Cash will not be accepted. Exceptions: Trash deposit and Shuttle Buses.
    • Payment process: Hold your Card to the payment device, check the amount on the display and our bar crew then confirms the payment. Mistakes cannot be rectified later and cancellations are not possible. The amount is deducted from the credit balance. Only when the payment process is completely finished, you will get the product / service afterwards.
    • Tip: Before you line up e.g. at the bar, always mind your credit balance so you can avoid lining up twice because of insufficient credit.
    • Every Cashless Card has a unique number code printed on it.
      Put in this code at www.frequency.at/cashless or in the Frequency App and you can see your current credit balance and transactions at all times (Internet connection required). Also, you can have your current credit balance checked at all assisted Top-Up Stations and with the bar crew.
    • Personalization: You can also personalize your card, in order to do that you have to state your Email-address, your first and last name at www.frequency.at/cashless.  You can have possibly remaining credit on the Card transferred back online (for this you have to state your bank details separately before the transfer). To check your transactions online, you can save your personal card info by personalizing your card.
    • Aside from the possibility to get remaining credit transferred back comfortably to you online, you can also get a cash pay-out on site at one of the main Top-Up Stations (one near the wristband issue point, one at the Space Stage, on at the entrance to the Green Stage and one at the camping site near the food court).
  • Where do I get the Card?

    You can get your Card on site at every one of our assisted Top-Up Stations (Ladestation). Here you see the Top-Up Stations at a glance: area map coming soon.

    If you pre-ordered your card via our webshop, you can use the cashless fast-lane at the main entrance.

  • Is there a deposit for the Card?

    Yes, there is a deposit for the Card: 5€ per Card.

    This amount will be deducted from your first top-up. That means: When you get yourself your Card and add 100€ to it, there will be a credit balance of 95€ on it. The remaining 5€ will be kept as a deposit and will be locked. You will only get back the deposit when you return the Card on site. The deposit can only be refunded in cash in exchange for the Card on site. Returning the Card is only possible at the marked Top-Up Stations until Monday 18.08.2017 12:00 noon. A refund is not possible after that date.

  • How do I add credit to the Cashless Card?

    You can buy a Frequency Credit Voucher beforehand at the Webshop. After the sale is finalized you get a QR-code which you can use on site to get your Card more quickly (fast lane for voucher owners).The Credit Vouchers are available in these varieties:

    • 100€
    • 500€.

    You can top up the card on site with any amount at every Top-Up Station by using

    • a bank card (Maestro)
    • a credit card (Visa, Master Card)
    • or cash.

    By handing over cash, putting in your PIN or signing the credit card receipt the top-up is considered confirmed. Only your bank according to their TOS can help you with abuse of your bank card/credit card by third parties.

    At the Top-Up Stations you can also add credit. It makes sense to top up a suitable amount right away.

    Should there be verifiable monetary advantages for the guest through handling errors, the guest is not authorized to spend this money. We reserve the right to correct these errors as soon as they become obvious.

  • What is a Top-Up Station (Ladestation) and where do I find one?

    "Deine Ladestation zum Cash laden!" (Your Top-Up Station to top up) - Top-Up Stations are specially branded containers with assistance where

    • you can get your Card
    • top up your credit
    • check your credit balance
    • and get help with your questions.

    In addition, there are three main Top-Up Stations which are bigger and better staffed (one near the wristband issue point, one at the Space Stage, one at entrance to the Green Stage and one at the camping site near the food court), where you can also get your credit back in cash.

    Here you see the Top-Up Stations at a glance: area map coming soon.

  • Do Top-Up Stations have opening hours?

    The main Top-Up Stations (area map coming soon) are staffed around the clock, we will spread our Card-crew here according to the demand. We are offering this service at night, but we ask for your understanding that there will only be a small team on duty and longer waiting times are possible.

  • Where can I see my current credit balance?
    • Every Cashless Card has a unique number code printed on it.
    • Put in this code at www.frequency.at/cashless or in the Frequency App
    • and you can see your current credit balance and transactions at all times (Internet connection required). Also, you can have your current credit balance checked at all assisted Top-Up Stations and with the bar crew.
  • How much should I add to the Card, reasonably?

    Generally there is no minimum top-up. But it makes sense to get a suitable amount of credit for the whole festival right away:

    • You spare yourself from some unnecessary walks to the Top-Up Stations.
    • It will not happen to you that quickly that you're at the bar and realize when paying that you're out of credit (back to the start).
    • You get your money back easily and comfortably, therefore it's better to add a bit too much than too little (see "How will I get my money back?").
  • How will I get my money back?

    Online
    You can get your remaining credit transferred back to you online comfortably after the festival (only possible with personalization of the Card).

    • Notice that the online retransfer is only active from 19.08.17, 02:00 pm on. At that point all of the transactions from the festival are guaranteed to be synchronized in the system.
    • You have to arrange the online retransfer inside of the following 4 weeks (until 10.09.2017, 11:59 pm).
    • When transferring back to an Austrian account number, no transfer fees or charges will be deducted.
    • The domestic transfer can take up to 5 working days. With foreign accounts we reserve the right to retain handling or service fees thereby incurred. Depending on the country, the transfer may take several days up to weeks.

    At the festival site
    You can get your remaining credit back in cash directly on site at one of the main Top-Up Stations (one near the wristband issue point, one at the entrance to the venue and one at the camping site near the food court). For logistical reasons, unfortunately we have to round down the pay-out to 50 Cent increments e.g. your remaining credit of 7,80€ gets rounded down to 7,50€ in cash and you lose your claim to the difference.

    We recommend to make use of the online retransfer in any case. We ask for your understanding that there might be longer waiting times during peak times like main departure time. Should it be impossible due to acts beyond our control to pay out the credit in cash on site, the online retransfer can still be arranged comfortably from home.

    Notice that the cash pay-out is only possible until 18.08.2017, 12:00 noon. The same goes for the return of the Card in order to collect the deposit (5€). After that the remaining credit can only be refunded via the previously described online transfer option during the stated time period. The card deposit (5€) cannot be refunded when using the online retransfer.

  • What are my benefits?
    • The card system saves time,
      is easy to handle
      and will shorten waiting times at catering outlets.

    A regular financial transaction with cash always takes more time e.g. for handing over the change. With the card the duration is reduced to a minimum. There is no necessity to carry cash all the time and the system increases security and transparency of the payment transactions and leaves the guest free of care. For further benefits see personalization.

  • How do I benefit from personalizing the Card?

    You can also personalize your card, in order to do that you have to state

    Thereby you can

    • you can have possibly remaining credit on the Card transferred back online (for this you have to state your bank details separately before the transfer)
    • To check your transactions online, you can save your personal card info by personalizing your card.
  • Where and how can I personalize the Card?

    In order to do that you have to state

  • Will there still be a cash machine?

    No.

  • How secure is my data?

    State-of-the-art technology and encryption methods are being used to protect the data and credit balance of the guests. Reliability and data security are the main priority.

  • What happens if my card is damaged?

    Every guest is obligated to handle their Card properly and carefully. We will not be liable for the lack of care of a Card (e.g. damage/loss/theft) or incorrect use by the guest.

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close