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Die aktuelle Hausordnung findest du hier zum Download: Hausordnung FQ17
Fire brigade: (+43) 122
Police: (+43) 133
Ambulance: (+43) 144
The fire brigade should immediately be informed if a fire breaks out anywhere, even if it appears to be already under control, or seems to be extinguished.
On both big stages, at the campsite as well as at the caravan site there is a station with trained medical staff.
Open air events can lead to unexpected measures due to the weather. (Interruption of performances, field evacuation, tent evacuations ...). These measures are announced through speakers, screens and security services. In this case, the instructions of the security service must be followed without contradiction!
If you are in danger of lightning storms or storms, please go to your cars and help other visitors without a car and offer your free places, if possible! (You can show free places by switching on the hazard flasher!) Please avoid dangerous spots such as big tents, trees towers and superstructures!
No liability is assumed for damages, injuries and theft on the entire festival grounds (park, camping and caravan sites, as well as on the core site, etc.)!
Please always keep an eye on your belongings.
The official festival app is available for free at the app- and playstore (iOS and android)
At the entrance to the campsite, tickets are exchanged for festival wristbands. All tickets will be scanned for their authenticity without exception. If you have a print-at-home ticket please bring a printed version of your ticket, because the scanners don't work on your mobile phone.
Please keep the ticket ready when accessing the entrance to avoid delays. The wristbands are not transferable.
The freQuency festival is cashless. That's why there is no cash machine available at the festival site. The next cash machine is situated near the Merkur supermarket (about 500 meter walking distance)
In times of questionable political decisions regarding the increase in VAT and the obligation to register funds, we were asked to find the best legal solution for our visitors at Frequency. After carefully weighing the possibilities, we will go the way that many other European festivals have already gone before: there will be no more cash at frequency, but a cashless card. You can find more information at www.frequency.at/faq/cashless
The personalization and re-transfer of your remaining credit is possible here: www.frequency.at/cashless
Security checks happen at the entrance to the campsite and the site, where dangerous objects will be removed! According to our house rules, carrying dangerous objects is prohibited!
Is available at all box offices, at the entrance, at the info point and at the FM4 container.
The info counter / Lost & Found is located at the core area, left to the Space Stage. Here you will find all the festival-related information as well as information about train and bus timetables. During the festival you can ask there for found objects.
The Lost & Found container is situated near the entrance, where you got your festival wristband.
After the festival you can ask for your lost items here:
Lost & Found office St. Pölten
Town Hall, Parterre
Town Hall 1
3100 St. Pölten
Tel .: +43 (0) 2742 -333-3020
Mon., Wed. and Thurs. 7.30 -16.00 h, Tues. 7.30-18.00 hrs and Fr. 7.30-13.00 hrs
The last version of the Lower Austrian Protection for Minors applies. Security is required to ensure compliance with this law. Children from 10 years old pay the full price.
A deposit of EUR 10, - will be collected at the main entrance. After returning a full garbage bag you will get back 5 €. The rest will be retained as a garbage contribution and will be used 100% for the maintenance and full restoration of the St. Pölten Greenpark.
The deposit can be returned on Saturday from 12:00 until Monday 12:00. Anyone who has a tent or a backpack will be considered a camper, regardless of the ticket. Therefore you will have to pay garbage deposit.
Please help protect the environment and keep your campsite clean!
DAYPARK - SPACE STAGE:
Thursday to Sunday from 2 pm til 1 hour after the last concert.
DAYPARK - GREEN STAGE:
Thursday to Saturday from 2 pm til 1 hour after the last concert.
DAYPARK - WEEKENDER STAGE:
Thursday to Sunday from 3.30 pm to 1 hour after the last concert.
NIGHTPARK - URBAN ARTFORMS FLOOR, PARTY FLOOR:
Thursday to Saturday from 23.00 to 06.00 hours.
Camping / caravan / Parking:
Info coming soon
Early Camping / Early Caravan: Info coming soon
PRESS / GUESTLIST / VIP (main entrance DAYPARK at VAZ):
Info coming soon
Thursday to Sunday from 2 pm until the end of the season on the Mainstage.
Box office, wristband counter:
Info coming soon
Info coming soon
Lost and Found (at the Info counter):
Saturday to Sunday from 1 pm until the end of the season on the Mainstage.
Garbage deposit refund at the entrance to the Daypark site:
Saturday from 12:00 to 24:00, Sunday from 10:00 to Monday 12:00 hours.
Shuttle bus St-Pölten <-> Festival grounds
Info coming soon
The entrance is located near the left viewing plattform at the Space Stage. Access only with press band. Accreditation contacts can be found at press area on http://www.barracudamusic.at
The Space Stage (Main Stage) has its own wheelchair area located on a higher platform.
There is also a natural elevation in the area of the Green Stage which gives you a nice view.
There are sanitary stations at the campsite, at the caravan site and at the core site.
There are water-rinsed toilets at the large sanitary station at the campsite as well as at the caravan site and in the core area. In addition, larger mobile toilet stations are situated at several locations.
Further sanitary stations are located at the VIP-, Comfort- and Greencamping Area.
We strongly advise you to not buy tickets from private sellers on the street. Unfortunately, there have often been problems with fake tickets, with which the entrance to the festival and camping grounds will be refused.
All official presales can be found here.
There are drinking water facilities in the sanitary areas on the camping and caravan site, in the core area near the Space Stage as well as the toilet stations located there.
The VIP area is located on the right sided viewing plattform at the space stage. There is a limited number of VIP tickets for the VIP area. These include the access to the VIP area and the use of the VIP parking and the VIP campsite. They can be bought here.
ATTENTION: Access to the VIP parking is guaranteed by all those arriving on time. For late arrivals it is possible that free spaces at VIP parking are no longer available! Please check the VIP tickets at the entrance.
There will be Wavebreakers on both stages.
At the VOLUME signing tent powered by Red Bull MOBILE everyone can say hello to the stars, to make a photos and to get a signature.
About one week prior to the festival you can find the exact timetable on volume.at
Bathing and swimming in the river Traisen is basically possible, but the organizer advises caution! We point out that the Traisen is a running water, and swimming there can be dangerous. Attention! The organizer accepts no liability. Please take care of the environment, and do not throw trash into the river!
Is situated in the Chill Out area right next to the GREEN STAGE Day Park.
The entrance to the Nightpark is situated outside the Daypark area at the Kelsengasse. The capacity is limited! At peak times longer waiting times can occur. Therefore pay attention to the "Nightpark traffic light", which lights up red when the maximum capacity of the Nightpark is reached.
Help us keep the campsite clean! Again this year, there is the ZIPFER can exchange initiative. For 15 empty collected beer cans (no matter which brand), you'll get one free 0,5 l beer can at ZIPFER tent s
Viva con Agua collects cups at our festival. For every cup they receive € 1, which is used for drinking water and sanitation projects in Malawi. You can find more information about this great project at www.vivaconagua.at
FM4 - Your Frequency radio
There will be a couple of recharging stations. More info coming soon ....
Auf coolen Service setzt Canon Austria beim FM4 Frequency Festival vom 15. bis 17. August in St. Pölten: Open-Air-Fans haben dann die Möglichkeit, mit gratis Leihgeräten von Canon ihre persönlichen Festival-Geschichten festzuhalten. Also auf zur roten Canon Area, um Kompakt- und Systemkameras des Imaging-Experten zu testen und die Festivalerlebnisse live festzuhalten!* Selbstverständlich können die Fotos sofort in der „Geschichten-Drucker-Ecke“ als Postkarte ausgedruckt und versendet oder als Souvenir mitgenommen werden. Gleichzeitig wird den Besuchern die „Canon Summer Stories – the live gallery“ präsentiert – eine „lebende“ Ausstellung der schönsten Sommergeschichten aus der Canon Community.
Canon will die Festival-Besucher dazu animieren, jede Sekunde des Festivals in vollen Zügen zu genießen und jeden Moment bewusst wahrzunehmen. Gleichzeitig zeigt das Unternehmen die Vorteile seines hochwertigen Canon Equipments und der Services aus dem gesamten Canon Ökosystem und wie es den Festival-Besuchern beim visuellen Storytelling hilft: sowohl mit der Möglichkeit, ihre Erinnerungen festzuhalten, auszudrucken als auch mit Canon Apps und mit Cloud-Diensten Stories für immer zu bewahren und zu teilen. Und das alles unter dem Motto: „Stories sucht man nicht. Man findet sie“. Also, nur die Augen aufmachen – denn beim Frequency versteckt sich, wie alle Festival-Geher wissen, hinter vielen Ecken eine spannende Story, die auch für Freunde erzählenswert ist.
Canon Summer Stories – the live gallery
Das Engagement von Canon beim FM4 Frequency Festival ist Teil der im Mai 2017 gestarteten, europaweiten Markenkampagne mit dem neuen Claim „Live for the story“ und der Social Media Aktion „365 Tage Sommer“ (vgl. dazu separate Presse-Info vom 17. Mai 2017: „Live For The Story“: Canon startet neue europaweite Markenkampagne). Canon hat gemeinsam mit der Künstlerin und Schauspielerin Zoë Kravitz mit #liveforthestory dazu aufgerufen, Geschichten nicht nur zu erleben, sondern sie auch in Bildern festzuhalten und mit anderen zu teilen. Klar, dass die besten Stories aus dem 365 Tage Sommer Foto-Wettbewerb beim Frequency Festival in einer eigenen Ausstellung zu bewundern sind.
Call for entries #CanonSummerStory
Auch wenn der 365 Tage Sommer Foto-Wettbewerb vorbei ist, besteht noch immer die Möglichkeit, selbst Teil der Canon Summer Stories zu werden: Canon, Sophiehearts und Meanwhileinawesometown suchen nämlich die 4 schönsten Sommergeschichten aus Österreich. Das selbstgeschossene Lieblingsbild muss dazu mit dem Hashtag #CanonSummerStory in Instagram gepostet und kurz beschrieben werden. Die Gewinnerbilder werden von Canon, Sophiehearts und Meanwhileinawesometown ausgewählt: Sie sind nicht nur Teil der Ausstellung, die Gewinner erhalten zusätzlich jeweils 2 VIP Wochenendpässe für das Frequency 2017 inklusive Meet & Greet mit dem sympathischen Blogger-Pärchen.
Straight after the core area on the way to the river Traisen you'll find the Party Zone. Every day bands, DJs and the Silent Disco will turn the campsite into a big party. During the day times you can either relax or dance there. At night our friends from Silent Disco Austria will prove that the silent does not always means quiet! Check it out!
Information about the schedule is available in the spring of 2018
Drinks, tabacco as well as DJs (playing electro, house and D'n'B) can be found there.
The Card enables you to pay on site similar to a bank card. The Card is equipped with a RFID chip. Credit will be added directly to the Card. The Card is available in these varieties:
The amount of your first top-up determines which Card you get.
You can get your Card on site at every one of our assisted Top-Up Stations (Ladestation). Here you see the Top-Up Stations at a glance: area map coming soon.
If you pre-ordered your card via our webshop, you can use the cashless fast-lane at the main entrance.
Yes, there is a deposit for the Card: 5€ per Card.
This amount will be deducted from your first top-up. That means: When you get yourself your Card and add 100€ to it, there will be a credit balance of 95€ on it. The remaining 5€ will be kept as a deposit and will be locked. You will only get back the deposit when you return the Card on site. The deposit can only be refunded in cash in exchange for the Card on site. Returning the Card is only possible at the marked Top-Up Stations until Monday 18.08.2017 12:00 noon. A refund is not possible after that date.
You can buy a Frequency Credit Voucher beforehand at the Webshop. After the sale is finalized you get a QR-code which you can use on site to get your Card more quickly (fast lane for voucher owners).The Credit Vouchers are available in these varieties:
You can top up the card on site with any amount at every Top-Up Station by using
By handing over cash, putting in your PIN or signing the credit card receipt the top-up is considered confirmed. Only your bank according to their TOS can help you with abuse of your bank card/credit card by third parties.
At the Top-Up Stations you can also add credit. It makes sense to top up a suitable amount right away.
Should there be verifiable monetary advantages for the guest through handling errors, the guest is not authorized to spend this money. We reserve the right to correct these errors as soon as they become obvious.
"Deine Ladestation zum Cash laden!" (Your Top-Up Station to top up) - Top-Up Stations are specially branded containers with assistance where
In addition, there are three main Top-Up Stations which are bigger and better staffed (one near the wristband issue point, one at the Space Stage, one at entrance to the Green Stage and one at the camping site near the food court), where you can also get your credit back in cash.
Here you see the Top-Up Stations at a glance: area map coming soon.
The main Top-Up Stations (area map coming soon) are staffed around the clock, we will spread our Card-crew here according to the demand. We are offering this service at night, but we ask for your understanding that there will only be a small team on duty and longer waiting times are possible.
Generally there is no minimum top-up. But it makes sense to get a suitable amount of credit for the whole festival right away:
You can get your remaining credit transferred back to you online comfortably after the festival (only possible with personalization of the Card).
At the festival site
You can get your remaining credit back in cash directly on site at one of the main Top-Up Stations (one near the wristband issue point, one at the entrance to the venue and one at the camping site near the food court). For logistical reasons, unfortunately we have to round down the pay-out to 50 Cent increments e.g. your remaining credit of 7,80€ gets rounded down to 7,50€ in cash and you lose your claim to the difference.
We recommend to make use of the online retransfer in any case. We ask for your understanding that there might be longer waiting times during peak times like main departure time. Should it be impossible due to acts beyond our control to pay out the credit in cash on site, the online retransfer can still be arranged comfortably from home.
Notice that the cash pay-out is only possible until 18.08.2017, 12:00 noon. The same goes for the return of the Card in order to collect the deposit (5€). After that the remaining credit can only be refunded via the previously described online transfer option during the stated time period. The card deposit (5€) cannot be refunded when using the online retransfer.
A regular financial transaction with cash always takes more time e.g. for handing over the change. With the card the duration is reduced to a minimum. There is no necessity to carry cash all the time and the system increases security and transparency of the payment transactions and leaves the guest free of care. For further benefits see personalization.
You can also personalize your card, in order to do that you have to state
Thereby you can
In order to do that you have to state
State-of-the-art technology and encryption methods are being used to protect the data and credit balance of the guests. Reliability and data security are the main priority.
Every guest is obligated to handle their Card properly and carefully. We will not be liable for the lack of care of a Card (e.g. damage/loss/theft) or incorrect use by the guest.
If you have lost your Card you can alert our Card-crew - as long as your Card has been personalized already and the data is successfully stored in our system your Card can be disabled. It can take a few minutes until your Card is disabled completely. Due to delayed system updates we can't guarantee a card cancellation for 100 %.
Unfortunately we cannot be held liable for the misuse of your Card in the time until it can be completely disabled by us. Tip: Take good care of your Cards!
A breakdown of the system is virtually impossible. Thanks to the possibility of transferring data over the mobile network no special infrastructure is needed, professional monitoring of the system is being conducted online permanently. Should there be disruptions in the mobile network or the on-site internet connection, the system also works reliably in offline mode and is therefore fail-safe.
All transactions will be conducted exclusively in EUR.
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