General Info

  • Cashless
  • Allgemeines
  • Was ist die verpflichtende Personalisierung?

    Dein persönlicher Account ist deine Personalisierung und gleichzeitig dein Cashless-Accout, also deine digitale Geldbörse am Festival.

  • Do I need to create a personal account?

    Yes, all visitors have to create a personal account and connect their ticket before entering the festival area. To create your personal account go to www.frequency.at/cashless and enter your personal data. Then link your account to your festival pass or day ticket and top up your cashless credit in advance.

  • Why should I create a personal account?

    Please note that all visitors have to create a personal account and connect their ticket before entering the festival area. Your personal account is your digital wallet at the festival. You can use it to top up money in advance, view your transactions, view your current balance and request the refund of your unspent credit after the festival. Your account will be automatically linked to your wristband with your cashless chip, once you get to the festival. By topping up online in advance, you'll save valuable time on site and don't need to top up at our top-up stations.

  • How do I create a personal account?

    Creating your personal account is very easy and takes only a few minutes. To create your personal account go to www.frequency.at/cashless and enter your personal data. Then link your account to your festival pass or day ticket and top up your cashless credit in advance.

  • Where do I find my ticket code or ticket barcode?

    The barcode is located on your ticket, whether you purchased it online and printed it out, or physically purchased it at an official ticket office. Click HERE to see where the ticket code is located.

  • How do I connect my personal account to my festival pass or day ticket?

    Once you have entered your personal data at www.frequency.at/cashless, you can connect your ticket to your personal account. Just enter your ticket barcode and your account will be linked to your ticket. The barcode is located on your ticket, no matter if you bought it online and printed it out, or if you bought it physically at an official ticket office. Click HERE  to see where the ticket code is located.

  • How do I top up money to my personal account or my cashless chip on my wristband?

    After you have created your personal account and linked it to your ticket, you can easily top up money online. To do so, select the amount you want to top up and a payment method in your account. After the payment is completed, the credit is automatically saved in your account and visible to you. As soon as you arrive at the festival entrance and your ticket has been scanned, you will receive your festival wristband with your cashless chip attached. Your personal account and your preloaded credit will be automatically recognized by your cashless chip on your festival wristband and is available immediately. If you prefer to top up on site, you can do so at the top-up stations. Please note, that there may be longer waiting times at the stations and that you can save valuable time by topping up online in advance.

    ATTENTION: When paying with debit or credit card, it is necessary to confirm the payment via mobile APP or browser portal of the payment provider as part of the legal AUTHENTICATION OBLIGATION.

  • Where can I check how much credit I have left?

    Whenever you pay with your cashless chip at the festival, our staff can show you your current balance. You can also check your current balance at any time in your personal account at www.frequency.at/cashless and view all transactions you have made. You can also check your balance at the top-up stations at the festival. Please note, that there may be longer waiting times at the stations during the festival.

  • Where can cashless payments be made?

    Cash or other payment methods (debit and credit cards) won´t be accepted at the entire festival (except for trash deposit, shuttle bus & Early Camping/Caravan). Payments will be made exclusively with the cashless system and can be made at all bars, food trucks, merchandise tents etc.

  • Do I have to use the cashless system?

    Cash or other payment methods (debit and credit cards) won´t be accepted at the entire festival (except for trash depositshuttle bus & early camping/caravan fee). Payments will be made exclusively with the cashless system.

  • What currency is used to top up?

    Your account will be set up in € EURO, and any top-up funds you add to your account will be deposited in € EURO. If you're topping up from a international debit or credit card, your bank’s exchange rate will apply. All payments made at the festivals are in € EURO.

  • How much money can I top up in advance?

    When topping up in advance, the minimum is € 50 and the maximum you can top up is € 500. You can decide what amount suits your budget and you have full control over your spending at the festival.

  • Do I need to create a personal account before the festival starts?

    Yes, all visitors have to create a personal account and connect their ticket before entering the festival area. To create your personal account go to www.frequency.at/cashless and enter your personal data. Then link your account to your festival pass or day ticket and top up your cashless credit in advance.

  • How do I get my festival wristband with my cashless chip?

    As soon as you arrive at the festival, you should ideally have already completed the following 3 steps: 1) created your personal account 2) linked your ticket to it and 3) topped up cashless credit online. All you need now is your festival wristband with your cashless chip. You will get your wristband from our staff at the festival entrance (Check-In) as soon as your valid ticket has been scanned and your ID checked. Your personal account and your pre topped up credit will be automatically recognized by your chip and is immediately available.

  • I have a FQ21 ticket that I swapped for a FQ22 ticket. How can I link this ticket to my personal account?

    You can easily create your personal account at www.frequency.at/cashless and link it to your ticket by entering your ticket barcode. The barcode will be on your ticket, no matter if you bought it online and printed it out, or bought it physically at an official ticket office. Click HERE to see where the ticket code is located. This way, only you can use your ticket and the credit associated with it (minimizing the risk of misuse). If you are prevented from attending the festival (illness, work, etc.) but would like to transfer your ticket and the associated credit to someone else, scroll down to the question "I have created a personal account and linked my ticket to it. Unfortunately, it is not possible for me to attend FQ22, so I would like to pass my ticket on to another person. Is this possible?"

  • I have created a personal account and linked my ticket to it. Unfortunately, it is not possible for me to attend FQ22, so I would like to pass my ticket on to another person. Is this possible?

    Yes, it is possible. If you have already topped up cashless credit, it will stay linked to your ticket. If you don´t want to transfer your credit to the person you are giving the ticket to, please contact cashless@frequency.at and provide the following information:

    First name

    Last name

    E-mail address of your personal account

    Amount of the credit you wish to be refunded

    Your payment method

    IBAN

    BIC

    Please note that refunds may take up to 14 business days.

  • I have a FQ22 ticket and would like to link it to my personal account. How can I do that?

    You can easily create your personal account at www.frequency.at/cashless and link it to your ticket by entering your ticket barcode. The barcode will be on your ticket, no matter if you bought it online and printed it out, or bought it physically at an official ticket office. Click HERE to see where the ticket code is located. This way, only you can use your ticket and the credit associated with it (minimizing the risk of misuse). If you are prevented from attending the festival (illness, work, etc.) but would like to transfer your ticket and the associated credit to someone else, scroll down to the question "I have created a personal account and linked my ticket to it. Unfortunately, it is not possible for me to attend FQ22, so I would like to pass my ticket on to another person. Is this possible?"

  • I would like to top up cashless credit to my account in advance? How can I do this?

    You can top up cashless credits in your personal account at any time. Choose the amount you want to top up and a payment method. After the payment is completed, the credit is automatically saved in your account and visible for you. As soon as you arrive at the festival entrance and your ticket has been scanned, you will receive your festival wristband with your cashless chip attached. Your personal account and your pre topped up credit will be automatically recognized by your cashless chip on your festival wristband and will be available immediately. If you prefer to top up on site, you can do so at the top-up stations. Please note, that there may be longer waiting times at the stations at the festival and that you can save valuable time by topping up online in advance.

  • Can I create a personal account without a ticket?

    No, to create your personal account you need your email address and a valid festival pass or day ticket.

  • I have a day ticket for Friday and a day ticket for Saturday. How do I link both tickets to my personal account?

    Once you have created your personal account, link your day ticket that you will use first. Example: If you have a day ticket for Friday and a day ticket for Saturday, link your ticket for Friday. Once you arrive at the festival entrance you will receive your festival wristband with your cashless chip and your preloaded cashless credit (if topped up in advance) will be available to you from now on. When you pick up your new festival wristband with your new cashless chip on Saturday, you can also link it to your personal account. This means that your new festival wristband is linked to your account in addition to your wristband from Friday. To link your new festival wristband go to "Add wallet" in your personal account and enter the chip tag (six-digit letter code that is written on the bottom of your cashless chip on the festival wristband) and your new wristband is linked. If you still have remaining credit on your festival wristband from Friday, you can cash it out at the top-up stations at the festival.

    ATTENTION: The remaining credit from your first wristband will not be automatically transferred to your new wristband (new wallet). To be able to pay with your new wristband, you'll have to top up cashless credit in your personal account or at the top-up stations at the festival area.

  • Until when can I create a personal account and link it to the ticket?

    You can create your personal account until 20.08.2022 at 23:59 at www.frequency.at/cashless and link your festival pass or day ticket.

  • I bought a ticket from a private person and want to connect with my personal account. How do I proceed here?

    You can easily create your personal account at www.frequency.at/cashless and link it to your ticket by entering your ticket barcode. The barcode will be on your ticket, whether you purchased it online and printed it out, or physically purchased it at official ticket office. Click HERE to see where the ticket code is located. However, since this is a ticket that was not purchased directly from one of our official ticket pre-sale outlets, we cannot guarantee the validity of the ticket. Therefore, we advise against private purchases and ask you to buy your ticket at the official ticket agencies. (see www.frequency.at/tickets)

  • My name is on the guest list and would like to create a personal account. How do I proceed here?

    If you are on the guest list, you will receive an e-mail with all the information you need to retrieve and download your ticket. As soon as you have received your guest list ticket, you can create your personal account at www.frequency.at/cashless and link it to your ticket by entering your ticket barcode.

    If you didn't receive any info via email, please contact our social media team via Facebook or Instagram.

  • Is is possible to request a refund for my unspent money left on my wristband?

    Yes, you easily request a refund of you unspent credit. To do so, request a pay out of your remaining balance in your personal account. The refund is open from 22.08.2022, 12:00 p.m. . Please note that refunds can take up to 14 business days. Alternatively, you can get your unspent credit paid out on site at the top-up stations. We recommend applying online in your personal account, as there may be longer waiting times at the payout stations, saving you valuable time on the day of departure. There is no charge for refunds.

  • How do I request a refund of my unspent credit?

    Yes, you easily request a refund of you unspent credit. To do so, request a pay out of your remaining balance in your personal account. The refund is open from 22.08.2022, 12:00 p.m. . Please note that refunds can take up to 14 business days. Alternatively, you can get your unspent credit paid out on site at the top-up stations. We recommend applying online in your personal account, as there may be longer waiting times at the payout stations, saving you valuable time on the day of departure. There is no charge for refunds.

  • Do I need to create a personal account before the festival starts?

    Yes, all visitors have to create a personal account and connect their ticket before entering the festival area. To create your personal account go to www.frequency.at/cashless and enter your personal data. Then link your account to your festival pass or day ticket and top up your cashless credit in advance.

  • How long do refunds take?

    Refunds can take up to 14 business days. There is no charge for refunds.

  • Until when can I request a refund of my unspent credit?

    Refunds are open from 22.08.2022 12 p.m. until 31.09.2022 12 a.m. Please note that efunds can take up to 14 business days. There is no charge for refunds.

  • Ticket Info - Official Ticket Outlets

    We strongly advise you to not buy tickets from private sellers (ebay, facebook, instagram, willhaben etc.). And please do not buy tickets via ticketing resale platforms like Viagogo. Unfortunately, there have often been problems with fake tickets, with which the entrance to the festival and camping grounds will be refused. Please only buy tickets at the official FQ Ticket outlets: oeticket/eventim, Hofer Austria, Raiffeisen, musicticket or at www.frequency.at/tickets.

  • Early Camping Öffnungszeiten

    EARLY CAMPING / EARLY CARAVAN
    (incl. PreQuency pre-party on Wednesday Night)

    You can buy your early camping tickets at the entrance. With such a ticket you can enter the camping site earlier. There is also an official pre-party called "PreQuency" for all early campers, which is included in your early camping ticket. Early camping is of course only possible in combination with a normal festival pass, a VIP festival pass or a BFF festival pass.

     

    OPENING HOURS & TICKET INFO

    Camping (general festival pass), Green Camping, Hofer Tickets:

    Tuesday at 9am until Wednesday 10pm
    Early Camping fee: 20 Euros/person

    Caravan

    Tuesday from 9am until Wednesday 10pm
    Early Caravan fee: 40 Euros/Caravan parking slot
    (no matter how many passengers - you only pay for the slot not per person)

    Comfort

    Wednesday from 8am until 10pm
    Early Camping fee: 20 Euros/person

    VIP Camping / Glamping (FreQmansion, Fiver, Bungalow)

    Wednesday at 12am
    No Early Camping fee

    Parking space

    from Tuesday at 9am

  • Advices & Rules

    General Rules

    • By entering the festival site, the visitor accepts the house rules. The house rules from last year can be found HERE. The house rules for 2021 are updated right now.
    • No liability is assumed for damages, injuries and theft at the campsite! Parking at your own risk, the Road Traffic Regulations apply. Only licensed vehicles are allowed to enter and park at the site.
    • The instructions of the security personnel must be followed.

    Camping

    • Camping & access to the festival area are only possible with a valid frequency festival pass.
    • Camping is only included with valid festival passes.
    • Camping is only allowed within the designated areas.
    • There is no camping option for daily visitors.
    • Please keep traffic-,  rescue- and escape routes as well as closed roads clear.
    • Please take your tents after the festival with you and use them again - this protects the environment and saves you money!

    Cleanliness

    Please help protect the environment and keep your campsite clean!

    BBQ

    In the Hofer Snack & Chill Area you have the possibility to use the grills there for free. Open fire is forbidden outside the Snack & Chill area and therefore we ask you not to bring your own barbecue.

    Party Tents

    The setting up of party tents is not recommended for reasons of security, space and environment. If you have one, please note that this is used by several festival visitors and covers at least 50% of the sleeping tent.

    Children & Teenagers

    The last version of the Lower Austrian Protection for Minors applies. Security is required to ensure compliance with this law. Children from 10 years old pay the full price.

    Damages, Injuries & Theft

    No liability is assumed for damages, injuries and theft on the entire festival grounds (park, camping and caravan sites, as well as on the core site, etc.)!
    Please always keep an eye on your belongings.

    Swim

    Bathing and swimming in the river Traisen is basically possible, but the organizer advises caution! We point out that the Traisen is a running water, and swimming there can be dangerous. Attention! The organizer accepts no liability. Please take care of the environment, and do not throw trash into the river!

  • Prohibitions
    • Camping outside the designated areas & on trails is strictly prohibited.
    • Camping on the embankment or on the shore of the Traisen is strictly forbidden for security reasons!
    • It is forbidden to enter the weir and the associated buildings.
    • Large gas cartridges
    • Gas cylinders
    • Various flammable liquids
    • Open fire (you can do a BBQ in the Hofer Snack & Chill Area)
    • Any kind of cooking utensils & grills
    • Glass
    • Bulky waste (sofas, couches, plywood, etc. must not be carried on the premises)
    • The digging of holes is strictly prohibited
    • Beer crates, beer tables, benches as well as bulky objects
    • Bicycles, mopeds
    • Weapons or weapon-like objects, fireworks of any kind
    • Pets of any kind
    • Selfiesticks are forbidden in the core site.
    • Relevant flags / banners with right-wing background
    • Drones
    • Power generators
  • House rules

    The house rules from last year can be found HERE

    The updated house rules for 2021 will be available soon.

  • Safety at the FQ Festival

    Emergency Task Forces

    Fire brigade: (+43) 122
    Police: (+43) 133
    Ambulance: (+43) 144

    The fire brigade should immediately be informed if a fire breaks out anywhere, even if it appears to be already under control, or seems to be extinguished.On both big stages, at the campsite as well as at the caravan site there is a station with trained medical staff.

    Open air events can lead to unexpected measures due to the weather. (Interruption of performances, field evacuation, tent evacuations ...). These measures are announced through speakers, screens and security services. In this case, the instructions of the security service must be followed without contradiction!

    If you are in danger of (lightning) storms, please go to your cars and help other visitors without a car and offer your free places, if possible! (You can show free places by switching on the hazard flasher!) Please avoid dangerous spots such as big tents, trees towers and superstructures!

    Ear protection is available at all box offices, at the entrance, at the info point and at the Radio FM4 container.

    Security checks happen at the entrance to the campsite and the site, where dangerous objects will be removed! According to our house rules, carrying dangerous objects is prohibited! With the access to the main area, the visitor agrees with a person control and body check - as well with the search of  objects like bags. If necessary, these checks are also carried out with the aid of technical equipment (eg metal detectors). For items that are handed over to the security service for safekeeping, the receipt must always be kept. No return without a receipt.

    There will be Wavebreakers on both stages. When crossing maximum capacity the wavebreakers will be closed temporary during the concerts in oder to provide you with full safety and a comfortable concert experience.

  • FQ Festival App

    The official App will available for free by spring 2021.

  • Festival wristband counter

    At the entrance to the campsite, tickets are exchanged for festival wristbands. All tickets will be scanned for their authenticity without exception. If you have a print-at-home ticket please bring a printed version of your ticket, because the scanners don't work on your mobile phone.

    Please keep the ticket ready when accessing the entrance to avoid delays. The wristbands are not transferable. The cashless chip is attached to your festival wristband.

  • Cash machine / ATM

    The FM4 Frequency festival is cashless. That's why there is no cash machine available at the festival site. The next cash machine is situated near the Merkur supermarket (about 500 meter walking distance). Cash is only needed for Early Camping, Trash Deposit/Contribution & Shuttle Bus.

  • Ear Protection

    Is available at all box offices, at the entrance, at the info point and at the FM4 container.

  • VIP & BFF Info

    VIP Info

    The VIP area is located on and behind the right sided viewing platform next to the space stage. There is a limited number of VIP tickets for the VIP area. These include the access to the VIP area and the use of the VIP parking and the VIP campsite.

    ATTENTION: Access to the VIP parking is guaranteed by all those arriving on time. For late arrivals it is possible that free spaces at VIP parking are no longer available! Please check the VIP tickets at the entrance.

    Best Friends Of Frequency Info

    The BFF area is located above the VIP viewing platform area (right sided viewing platform next to the space stage). There is a strictly limited number of BFF tickets. This ticket includes (additonal to the features of the VIP festival pass) access to the VIP / BFF area incl. table service, beer, wine & nonalcoholic drinks - for free!

  • Info counter / Lost & Found

    The info counter / Lost & Found is located at the core area, on the way between Green Stage and Space Stage, next to the Bungy Tower. Here you will find all festival-related information as well as information about train and bus timetables. During the festival you can ask there for found objects. On Sunday the info counter / Lost & Found will be located in one of the container after the main entrance where you got your wristband at Kelsengasse.

    After the festival you can ask for your lost items here:

    Town Hall, Parterre
    Town Hall 1
    3100 St. Pölten
    Tel .: +43 (0) 2742 -333-3020
    E-Mail: fundamt@st-poelten.gv.at

    Opening hours:
    Mon., Wed. and Thurs. 7.30 am -04:00 pm, Tues. 7.30 am - 06:00 pm and Fr. 7.30 am - 01:00 pm

  • Press Area

    The entrance is located near the left viewing plattform at the Space Stage area. Access only with press band. Accreditation contacts can be found at the online press area of www.barracudamusic.at

  • Trash deposit & contribution

    A  trash contribution (incl. the trash deposit) of € 10 will be collected at the main entrance - in cash!  After returning a full garbage bag you will get back your 5 € deposit. The rest will be retained as a garbage contribution and will be used 100% for the maintenance and full restoration of the St. Pölten Greenpark.

    The deposit can be returned  at the main station from Friday 09:00 am until Sunday 12:00 noon. At the Green- and Caravan camping stations you can return your garbage bags from Saturday 10:00 pm until Sunday 12:00 noon. 

    Anyone who has a tent or a backpack will be considered as a camper, regardless of the ticket. Therefore  you will have to pay trash deposit & contribution.

    Please help protect the environment and keep your campsite clean!

  • Wheelchair Area

    The Space Stage (Main Stage) has its own wheelchair area. It is located on the left visitor's plattform and can be reached via the lift at the back of this plattform. In addition, there is a natural elevation in the area of the Green Stage, which allows a better view to the stage.

  • Sanitary Area

    There are sanitary stations at the campsite, at the caravan site and at the core site.

    There are water-rinsed toilets at the large sanitary station at the campsite as well as at the caravan site and in the core area. In addition, larger mobile toilet stations are situated at several locations.

    Further sanitary stations are located at the VIP-, Comfort- and Greencamping Area.

  • Drinking Water Facilities

    There are drinking water facilities in the sanitary areas on the camping and caravan site, in the core area near the Space Stage as well as the toilet stations located there. A few days before the festival we will put the updated drinking water map on our homepage.

     

  • Galactic Fortress

    The Afterburner is dead – long live the Galactic Fortress! On the mighty fortress (40 meters wide, 12 meters high & 360 ° sound system) you can dance to the best local Psy Trance (hosted by ELEMENTS Festival) & Hardstyle DJs. There will also be a few workshops, special shows and a cozy hammock area during the day!

     

  • Disabled people
    • Half-price tickets for disabled people are available at the Oeticket Hotline - +43 900-9496096 (€ 1,09/min)
    • Separate parking lots are provided and at the VIP parking area.
    • The Space Stage (Main Stage) has its own wheelchair area. It is located on the left visitor's plattform and can be reached via the lift at the back of this plattform. In addition, there is a natural elevation in the area of the Green Stage, which allows a better view to the stage.
    • The Green Stage (= second stage) area has a natural elevation from which you have a nice view to the stage.
    • Our security personnel and the paramedics will help you with any assistance you might need.

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